SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Cheranna (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://cheranna.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
february ordered in the middle, it is fast enough, but not our mail. passed parcel while looking for two months proved not urgent. not мерили.
order новосибирска 3 week to come. wore before pregnancy 42-44. now 4месяце pregnancy. there are many more place belly fabric is thick
dense, excellent tights regulating top have summer. калининграда order is up to 3 weeks, is a very fast
satisfied wife жмет stomach does not
all received. like wife, quality is good. спасибо1
good comfortable плотненькие. height 170, weight 73 ber when. perfect подошли, 27недель. come mo fast, about two weeks.
Excellent quality stockings! Speedy shipping too! Highly recommend it!
тюмень come to goods very fast. send literally pair of about
good tights
Very good! I recommend, thank you! :)
хорошое quality very, no week 2,5 came send
goods is good, do not take the first time. 4 star but for shipping. заказала delivered 11.02 03.04. well very long. the first time faster.
good tights whole, straight, claim no. good store recommend
not delight ((ооочень неестественный is pale color. stretch is good enough, elastic but keeps нифига пузе (70, ned 22) with сползают continuously and butt. 120д навряд whether them will the winter tights but enough tight-it.
tights good dense, adjustable elastic band at the top, мерила until the main сползали not to, напишу поношу as
tights comfortable, very long, about 40 days.
long, russia post routes amaze not stop. decent quality, 3 analog ждала had to buy in the shop as expensive.
very comfortable. nowhere жмет. there is an extra length controller gum. cute body of минусов разводы stripe black-have.-2 front and back seam обиягивающим наденешь not dress. the density, dan think 40-70
tights dense, good quality. подошли size, with the stock. very nice to the body, животику them. delivery of the month.
and i paid to!
very nice feel) dense, пузике at heart. after дополню feedback.
tights good, great stretch, enough dense, abdominal elastic adjustable. recommend.
very good the quality, fast delivery. recommend!
delight pantyhose-! thick and comfortable. very like
The only minus - no package , besides see through plastic bag. The rest is very good . Thick pantyhose, good quality, can be adjusted.