SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Cheranna (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://cheranna.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
all ok!
all super! and quality are good! order more month
super, but has been marked longer than walking in tracing
product optimal quality, no smell, material soft, cuddly, toasty, gorgeous! product delivered in less than 20 days in my home. we love, comprarei others into my daughters. bought the size s (p) infant for my daughter 3 year, she has 1 meter. and 14 kg. for my daughter 9 year, with 1.50 m and 52 kg bought the s (p) adult, but recommend buy the m order get longer leg. recommend sure enough the purchase and this store, we love... they became lovely neles :)
Bright colors, good size. The tail is smaller. The face looks more like a monkey, not like a cat, but it's funny. Slippers are in a different offer.
perfectly.
kigurumi soft, no smell, thread stick up slightly. order shipped within 3 days. walked about 3 week
match appearance photos. material soft, after washing (40град) fit. took 150 cm height size m-large, вырост on, store размерр so that matches the description: 160 cm
child 158 cm height. excellent подошёл size m. the store thank you fast shipping
beautiful
perfect, gorgeous and arrived fast... i ameiii
cool sleepwear, standard straight village 183 height. on the bust and buttons are widely apart пузе, therefore jersey неё under the better, see all different)) whole standards) och straight fast. 9 days before дошло пензы all. och хлипкая true fabric. scary, порвётся that) and it pipets straight hot) but it will winter plus))
cool pajamas, брала gift girlfriend daughter, all satisfied and happy! horror сдек is sent by... but!!! has been formed march 28, пришёл тулу in 20, and here принёс courier may only 8 hands!!!
kigurumi good, almost as the picture. good quality enough) sewn on and ears totoro muzzle crooked) if wear hood will markedly. cant is the only, снимаю which for 1 star. брала 172 height size xl. fit, take not less. a, it even fade. after washing, hope do stop :)
satisfied daughter. goods qualitative, holes not. thank you store!
article 2 well but i have the back seat early received order correct size l
Good product quality, well stitched thanks
пришёл very fast!!! is qualitative, soft and pleasing to the body!
very soft, cool and warm
Shipping received powder perfect condition.
заказала 13, on may 4 забрала mail. отслеживался track. pajamas, warm. торчали in some thread, but it поправимо (main seams not) l-заказала ku ku na m your. fit just right. sleeves is not, порадовало very. thank you. advice to buy!
i loved this pajama bottoms came igualzinho the ad was my first purchase here this website and arrived super fast and already i'm buyin other for my daughter also all loved i recommend this store look only the happiness my little doll dressed with the pajama bottoms