SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Cheranna (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://cheranna.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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have odor. almost photographed immediately after unpacking, отпарила before.
hat, изъянов without the village good shipping up flats, just packed bad, no vacuum помялась little but easy returned to its shape
Great! Totally worth it!!
beautiful! package edge, of course, скрутились, but think отпарится that easily. logjams no. easy. the effect is very convenient. not жмёт бултыхается and no.
hat помятой безбожно came, it снимаю star, hat package requested store very mk neater... all-match so as picture!
Hi there! Hat arrived today fast ship! Thank you! However the airbag had deflated and the hat brim was crumpled. I will iron the brim into shape, and hopefully it will sit as it should.
hat excellent
grade hat, but without vacuum мятая, вскрыта half the post and tutu more, can and the amount for normal pack
super! it is 8 days
the package is there is product however matches the package arrive with cut in a plastic not damage thanks to the goods store
order come very fast, even ожидала) thank you so much store! slightly помята hat, but it is all исправимо. satisfied order!
elegant hat. bag packed in air. changing diameter, perfect sitting
good, soft hat. with packaging, of course, problem, помятой came... so oh well, i think распрямить water can be. adjustable elastic inside. very light)
came hat very fast, peter in 12 days of payment, store sent the same day. visible, надутом that has been in package, but, наверно on, or проткнут or package has been bursting. мятая hat all has come. намочила water, трехлитровую повесила the can. отошла like. then подравняю iron. исправимо all, not поломалась straw. hat is very cool, like. girls hat возите such as you and the sea, not to spoil? to seller thank you!
Unique
Very nice.
light hat, description and photos coincide.
подвела of mail, but. пересушена straw was not, сломалась dont. отпарила no problem
thanks to store. class packed, air накаченом in package. помялось no. material natural. plus five stars. seller thank you. packaged cool, inflated an in package. nothing was rumpled. natural material is the. (tree like burned and fire on a set, plastic smell is not the). like a looks boutique. a with five stars plus.
hat pack request my проигнорировал store good, it помялась lest. it came resulting помятая strong. not bad quality.
Please pack it better next time!
In love
hat выбирала long good reason. perfectly fit perfectly. not very
free and very beautiful. by hand hat should arrive packaged for it is better with bad pleats.