SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Cheranna (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://cheranna.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I'm a sucker to try and find some new pleasure that I can give to my two year old cat, Audrey Hepburn, to enrich her life. I already have a window sling on one window that she uses but it needs regular adjusting of the material sling she lays on because it all slips to one end. This appealed to me because it is solid and holds it shape. At first, Audrey didn't pay attention to it. I would sit her in it and she would jump out. Two days went by. I put her in it, she would jump out. Repeat. Then I got up from a nap the other day and this is what I found, she was napping too until I woke her up. She looked so comfortable, it made me happy. It is a very sturdy unit, I'm sure it will last a long time. Audrey and I are pleased with this purchase. Paws Up!
Not sure why some are saying this is too small? It's obviously not a window seat where your cat can stretch out in, but it is big enough for a large cat. We have a 15 lb Ragdoll who happily sleeps in this. The suction cups are surprisingly strong. We installed the window pod above our sunny seat (cat hammock) to test out just in case it fell off the window and so our cat could easily get in and out of it. So far so good! Has not fallen yet and we have had it for a week now. If your cat likes curling up in boxes he will love this.
My babies absolutely love this. We tried the enclosed one in the past but it's so narrow and only has one opening that my cats get stuck and can't turn around in it so they don't use it. But we have three of these at home and they love it! So cute. They even manage to snug two at a time!!!! Definitely a must have for your fur babies!!! And it's never fallen once- my cats are definitely On the larger side- 15 pounds each at least ^.^
I have two cats about a year old. I bought this 3 months ago because I wanted to try out one before spending money on 2 of them. A week later, I had to buy a second. Anyone who says it falls down just isn’t putting it up right!! Mine did fall the first few times; but after cleaning with rubbing alcohol, they’ve now been installed successfully for over two months. I included a photo of my cats’ sad lives before they owned window seats. Now, they each have an “assigned” seat.
They literally sleep in these every night. Just the other day, I walked in and found them BOTH sharing one, which was the cutest thing ever. Just FYI they weigh approximately 25 pounds together. I would say I have them about 3 feet off the floor. My heavier/stronger cat jumps directly from the floor into the seat and it doesn’t budge. My smaller cat prefers to jump onto something else before entering his seat. I truly was skeptical, but now I don’t know how I went so long without these seats!
I managed to set it up without any issues. I wiped down the window with rubbing alcohol and paper towel, and let it dry. I placed the 2 rotating suction cups in 160F water as well as the bottom cup (which I didn’t manage to remove from the hammock!) for 2 minutes. Then I quickly wiped all three suction cups with a kitchen towel and pressed hard against the window while still hot. Turned the knobs and waited for them to cool down to let the cat use the hammock. It worked just fine. Also I used a softer fabric to put around the pillow because it is not very soft. My cat loves her new hammock!
Just received two window hammocks today. I just installed the first one without warning the suction cups, and I did insert the pillow. Put my 12-14lb Maine coon in it and he wasn’t totally in love. Just flopped out bc the cushion made him fairly tall in it so rolling just let him roll right out of it. However, then I installed the second one, soaking the two twist suction cups like the directions suggest, installed it and didn’t put the cushion in, and my kitty is IN LOVE. He is already passed out in it and I haven’t even left the room from installing it yet.
I mentioned the install approaches as I’d like to test how well the soaking actually helps. I also installed the second one with the side cups pulled in a bit like other reviewers had mentioned. I think it’s a great suggestion, especially if you got some fat cats like I do ;). Overall, I am very very pleased with my purchase. I will update my review if anything to the contrary comes with prolonged use. I will be taking the cushion out of the first one just simply for having more room.
First photo is the second install. Second photo, you can see how much taller his body is due to the pillow. He still, clearly, liked it though. Also, install was very easy and it seems most seriously sturdy on my windows. I used 91% rubbing alcohol to clean the windows and cups
This is the best window perch I have ever tried! We used it to travel with our foster kittens to California and all around Arizona. They adored it! When you foster neonatal kittens you can’t leave them for more than a couple hours at most since you are bottle/syringe feeding them ever 2 hrs. So once the kittens were old enough to not need to stay in their large dog carrier when traveling we got this and they spent almost the entire trips in it sleeping or watching the world pass by.
We still had the carrier behind the second row in our SUV covered in a large beach towel for the litter and a safe space to hide if they got scared. But they really never used it except for potty time. Once we arrived at the house they had their carrier and a small area to get used to the space before introducing them to the rest of the room and home. We spent 2 weeks in Pinetop on vacation in the family cabin where hubby came up for the weekends. Then 4 days in Cali and a couple days in Prescott at client’s summer homes as hubby worked.
This last week the 14 week old kitten, Rowan/Stevie (a tuxedo male), was adopted after being cleared from his health issues and neutered. He had to take a longer time to get healthy and become socialized enough to be adopted. His forever family is ecstatic that he is already likes traveling and is planning to get one of these for their car/home. Lark is 13 weeks now (a diluted Torbie, which is a Tortie with Tabby markings) and will be spayed this coming week as she just finally passed her 2 pound mark! She was very, very ill, small and eventually the only survivor of her litter after her sister Gracie passed.
I loved our tiny Gracie. Our teen daughter and Lark have bonded VERY strongly (as Torties and Torbies frequently do with a single person, though she loves hubby and me, too). So we have officially “foster failed” and will be keeping her. She has had a great time traveling, seeing all the scenery especially all the birds, dogs and people. Though they can’t always see her through the tint she Meows, Trills and does that mostly silent bird fascination sound to them all! Though she will likely have to share her perch when we bring it into our daughters room with our other two cats! I think we will need to get another one or two of these to keep them all happy! ❤️
We recently adopted a kitten, "Dealer of Death". Due to frequent road trips, we quickly started leash and car training him. From past experience, cats usually want to keep their eyes on the road from as high of ground as possible, so we ordered this. It took all of five minutes to convince DoD to try it, and it's become one of his primary resting spots while the car is in motion. The suction does occasionally get lost with large temperature changes, but we haven't had any major mishaps yet. The biggest downside is a lack of color options. A bonus feature would be the ability to move the suction cups around the frame.
I have three 13 lbs Bengals. I got this specifically for one: Mahler- I tried putting him in it with treats, putting in treats and getting him to retrieve it, but no go. I also introduced this to another, Bosch (Melanistic Bengal= fancy black cat) and he didn't seem interested. Imagine my surprise when I found the one that I didn't introduce it to (Theo, who is a low to the ground Mouser-type) sitting as pretty as you please in it. Then Bosch decided to get in on the action. I guess 2 out of 3 cats isn't bad. The product is well made, seems sturdy and to accommodate their girth, I did (as was suggested by another user) bring in the side cups in closer (well with that window, I didn't have a choice), and it wasn't as narrow as other people have experienced.
I wish I had room for more! My fur-babies love this thing. It was easy to mount and holds my biggest cat (15lbs.) with no issues. I highly recommend this if you have sunbathers.
Sam is by far the biggest cat I’ve ever had the pleasure of owning. He loves to snuggle his large self into the bed and watch the goings on in the yard, tease the dog and harass the squirrels .. kitty nip was used for enticement the first few uses but after that he was enjoying with no added treats.
Once I got this thing to stick, it has served us well. Took 9 tries to get the dang suction cups to stay, but now that its up, its sturdy. My kitten loves it. I put a blanket on top of the pillow it comes with to make it warmer, and create barrier between her and the cold window (now November and 30 degrees). She loves laying in the sunshine for her afternoon naps. Highly recommend. Again, suction cups were tricky. Had to heat up and reheat cups several times, and keep cleaning window with rubbing alcohol before I got it to stick. So, keep trying if you have trouble.
The old lady of the house loves it so I love it! It took me a few times to show her what this new foreign contraption is but with a little loving and persistence, she is now a fan! This package arrived quickly and packaged very well. The only advice I would give to everyone would be, make sure you measure your window first because I'm the big dumb dummy head who didn't lol. I was still able to attach the bed because it's so flexible, big plus! All I did was squeeze the bed to fit and made sure the suction cups were very secure with no air trapped inside.
I have a 14 year old cat who is unusually small because she had a difficult beginning in life. She was showing signs of depression (winter was hard on her), so on a hunch, I bought this bed for her and put it on the east facing window in our dining room. She LOVES it! She can lay in the morning sun and get all nice and toasty warm. It's easy for her to get into and out of. I am amazed how well the suction cups work on it. I think this thing could hold 4 times the weight of my little 5 pound girl. I am so glad I got it for her.
Ok, so anyone with a cat knows that anything you buy for them is utterly snubbed in preference of the box. In this case however, and I have 2 cats, both the Thing In Itself and the box were superlative. Two birds, one purchase.
We've had this for about a month now and As you can see ONE of my 3 cats loves this. He is in it all day long; getting in and out to watch birds or nap. To get him in it in the first place I put a little catnip in it. It was old catnip so it didn't get him all crazy but he did, from then on, get in it. The other two as far as I know have not tried to get in it. That could because the one has claimed it. Seamus O'Malley (the one who loves it) is a 1 year old and I'm not sure his weight. No more than 10lbs though.
The suction cups are super strong and we've not had it fall or even look like it will fall. We did immediately take out the pillow insert becuase Seamus started eating it (it's like a fluffy, nappy fabric that can be pulled). I wanted to post a video of him turning around in it becuase that question has been asked but it wouldn't allow it. He doesn't always have trouble turning and seems to still love it so I don't think the awkward turning has turned him off from it.
Super easy to install. Haven't had any problems with the suction cups coming off. Holds both my lighter under 10 lbs. cat and my heavier plus 10 lbs. one. The space is narrow but they seem to enjoy the cozy fit. Took a couple of weeks for them to start using the beds regularly but now they spend at least one nap a day in them if not more. Bought two beds and they can often be found snoozing side by side or otherwise checking out the action in the back yard. I think sometimes it may get too hot for them with their black fur if the sun is shining directly on the beds, but that's only a small part of day assuming there aren't any clouds. Overall very happy with these and would recommend giving them a try.
I was very excited to get this as my cat loved her window seats. Her old ones were not the most attractive looking things by the window. This one is much more compact and looks way better. The suctions cups are super strong. Overall, I just like this one so much better. However, I’m not the one using it. Even though my cat uses it, she doesn’t get on it as much as the other eyesore ones that she has had. She mainly only uses it as a seat and not something she usually takes her cat naps on. I think the problem is the “volume” of it doesn’t allow for her to comfortably lie on her sides with her legs sticking out like she was able to with the older ones. Her only option when lying down is to be in an oblong ball position. The inside also slopes down a bit so she is forced to lean against the window, which isn’t her favorite thing. The liner pillow that came with it is a rough felt material that just feels itchy and abrasive to me, but I don’t think it bothers her. I still wrapped it with a pillowcase just in case though. I ended up keeping it just because she uses it once in a while. I hope in the near future, this company will come out with a product that has more depth to it without so much of a slope that will aesthetically look just as good. I do understand that more depth might cause weight to be distributed differently and the four suction cups might not be enough for the size I’m wishing for (although the suction cups are REALLY REALLY strong) nor would it be good for the window. I can only hope.
It's purrfect for my 17lb devil cat who was always walking on my keyboard driving me insane. Now he has a spot above his sister all to himself where he can lounge unaccosted and bask in the sun!
I don't usually write reviews, but I felt it was fitting to write one for this product. I was a little sceptical when I first saw the product because I was very unsure if it would be sturdy enough to actually hold on the window when/if my cat lounged in it. Not only was the product quickly delivered, but as you can see my cat absolutely loves this window seat. The best part is that it is completely sturdy and all worries of it not holding on the window have been replaced with compete happiness with the product. I would recommend this to anyone and their furry babies, as I have been pleasantly surprised with the product myself!
Love it but one of the suction cups just doesn’t want to stay put. I will have to get a replacement. Other than that it’s amazing my cat loves it!
I purchased 2 of these Window Beds, and am very impressed by the quality of the product. The overall construction is very well done, and the suction cups are large enough to safely secure the product with either of my cats nestled inside. I give it 4 stars instead of 5 because, after 2 weeks, neither of my cats have taken to it.
It took two months and four days before one of my cats suddenly decided this was a pretty cool spot to nap and hang out. At first they were both terrified of the weird new thing I hung on the window and then completely ignored it for two months. Finally one day I looked over and my big fatty was just chilling out in the bed like she'd been hanging out there forever. Only one has adopted the spot so far but I'm more than happy with that. Taking a star off because the first time I hung it up it fell down after about 15 minutes. But it's been sturdy since. And my cat is a larger lady and there have been no issues. So happy one of them finally took to it!
My girls LOVE their window bed. It was a bit too cold in the winter being pressed against the window for them but one or the other has been in it pretty much constantly since spring kicked off. They're 10 and 15 pounds and fit fine. Our boy has taken turns in it too and seems to like it.
It's stuck to the window with very few problems. Only once it lost one suction cup but that's with months of use and a chunky cat. It suctioned right back on and has held tight. I love the green colored one. We ended up buying four more and one as a gift for someone. My only 'complaint' is I wish there were more color options. But the green is fine :)
Extremely happy with this purchase. I cleaned the window and suction cups with Windex, and they stuck tightly to the glass without nudging. The perch is very well made, and is NOT an eyesore on the window. If you get one and your cat doesn't seem interested, use a bit of catnip as enticement. Maybe it's "cheating," but we all know that catnip is the knee's bees when you need your cat to go someplace they don't want to go, lol :)