SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Cheranna (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://cheranna.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
hang on the horn become anything i would not sure, pretty brittle plastic. packed well, no сломалось
key holder. deer the quality is good. store but packs безобразно goods to send. trash помята was in box. as not пострадало content, mystery remain! become not shoot star, but осадочек left. itao on my blog coming details. Olga_Samoletova
ненадежная design, fast shipping
it has some scrathes on it here and there and is bigger then I thought but looks ok
wonderful deer.
horn and shipping super like very fast.
Beautiful
item matches the description. store for's thank. i you give 5 stars.
sufficient goods arrived. material plastic. has been in the deer scratches. condition bearing packaging, while were marked scratch. glue'll horn, tk. dangle. overall satisfied.
very comfortable very like us thank you so much come quick store 5 keys hang a +++++ a +++++
very cute deer. as the photo. come on time normal. молодец store. deer unassembled come, собрался easily. in the box. gift boxes in kind but not. обмотана adhesive tape on top.
thank you all good, satisfied.
fast and all is very nice
My daughter really liked this
satisfied order, as all in the description, delivery fast, recommend!
good plastic hanger. small.
so so quality
excellent quality
deer chic! made of thick black plastic. if присматриваться, кое-where the visible scratches and scrapes. the horn, holes can be set in two ways. hook have, can hang bag. included as клейким latches with mount went layer. not уверена, high weight выдержит that, screw on wall крепить better so. deer in box packed postal packet and easy. delivery before the moscow about one month, отслеживался track. thanks :) musichka # itao details
matches the description. shipping fast. high quality.
thought is less but as a class, white left on photo, store not consorted
Fast delivery. Recommended! Nice tool. Bigger than on a photo.