SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Cheranna (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://cheranna.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
давольна very quality. but still выдержит as washes after see. fully compliant with size. thick material and very soft. but shipping long trackable.
28 area владимирской walking in order to march to may 12, problems first shipment, again then shipped, immediately to the store posted questions, trousers good quality, size.'m sorry that walking long!
подошли pants xl, quality is good
super!
as in description. material, hot summer наверно will
Excellent, thanks
Love it! Very fast shipping. Thank you.
excellent. spb up very long.
normal pants. сползают slightly. with stripe small 2 turns кошечкой. white the bottom trouser legs, i do not ожидала. i do not lover, страшного but nothing. strong if dislike, отпороть can
walked long, by sending me anonymous отменял store, but kept me posted. the excellent подошли chl rev 108
great! soft, body is very nice! insert the tummy good, presses no! with elastic back that will pull up pants like! dark gray i took version, they glisten солнышке on! стирала not more, hope fabric will not feel! дошли peter to more than a month.
xl in russian заказала 46-48, although could order l, but personal free will let страшного) only shortcomings, липнет all fabric
легги большемерят! the photo does not seen dangle but to me. ordered, parameters of my 100 ож 103. just would be size m. walked ural month on.
rekomenduju xorowie legensi
good pants, for the size.
excellent quality pants thread not stick. take 42 russian добеременный on the size (and will великоват). коротковаты long trouser legs feet, but i love 7/8-need and
girls quality is excellent, not просвечивает, length my height 172. pants-lycra stretch, soft fabric, no smell. now 7 month, enough to end-site more pregnancy))) wore before pregnancy m took l. i'm very satisfied purchase, rub took 200 days more sales, 1000 maternity all things when start. so buy задумывайтесь even a more, tummy and not tight elastic adjustable. trackable package, gregarious store.
came quickly! large but proved, переживала though, will be small! my height 165 cm, weight 90 kg, thigh circumference 120 cm all stretch pants, bodysuit home remind! this price for сойдёт!
walked very long. store продливал several times. goods not отслеживался plus. even to open a dispute. молодец seller but, all the time kept posted not пропадал. запозданием with big in total, pants but received) is very soft, good stretch, committed to hold and not good abdomen давят. sorry no longer their поносить успею
excellent pants, cute light body! satisfied order
2 month at the went crimea. потеплело дошли as we, give someone now only next year. cool quality. the spring autumn. little me the somewhat big to take size smaller.
leggings have good ............... fast, not only просвечивают .................... широковата живрте elastic ...............
excellent leggings, cotton very good fabric! nice to the body. straight all seams, soft, the elastic tummy adjustment. go to size, took 42-44 m to your perfect, height 168 (little коротковаты only, because of the foot length). very big belly place (((заходит body all not to полживотика only, now 6й month. thank you, отслеживался track, month travel
store conscientious all is excellent. прибыло in time. goods description and match quality excellent