SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Cheranna (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://cheranna.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
pretty
stayed otimoproduto good quality loved
пошит perfectly suit, fabric very comfortable to the body, have quality. all seams neat, not straight sticking out. sat perfect, height 170 cm only чуток коротковаты pants. but it is not home critical, even задорно looks. see highly сядет whether after washing. really liked cute mickey мордочка that patch, not the fabric. not сотрётся. suit калининград шёл in, but in standby стоили. suit very satisfied!
all i liked it in size. the об91 og 91 162 height.
good
seems a little to small for a M
Excellent
nice suit.
super pajamas
подошёл size, sleepwear as the photo, color bright! i satisfied, region 3 мурманскую shipping.
excellent quality suit! xxl 48 большеват.
дошел suit. basically is quite good. коротковаты trousers, but it is not spoils. tailoring смутил little pants. or do i was not first непривычки with very comfortable. straight stitching, neat.
qualitative, nice slim the body, 46 xl заказывала russian, sat loose, home excellent, thank you store)
sleepwear good soft size l pants коротковаты). non stick thread.
брала 42-44 l, og 90 hip 100, wide little jacket and pants size. fabric quality, cotton 100%. not know how will after washing. отпишусь then. to store and very thanks for fast delivery.
super beautiful
ok
grade pajamas!!!! took growing up to 44, perfectly fit perfectly!!! общалась not the store. recommend!
awesome comfy leisure suit. medium was perfectly fitting for me. recommended store. received the order in 4 weeks time
comparative gruesito pajama Others i bought hoodies. t like cos looks like a tracksuit. cool and Pant SHIRT normal pockets.
молдавию came in 40 days, cost in waiting! quality is excellent, no sticks! угадали size, matches the description!
very beautiful
one month пришёл новгород bottom in order. sleepwear dense, comfortable soft thank you store!