SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Cheranna (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://cheranna.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This is a wonderful product. It is flexible, you can bent it, twist it to different direction and fit to different size and head (for kids). You can turn to different brightness as well. This thing is so wonderful, perfect for kids and adults to read in bed, in sofa, in a car, play hid and seek, walk in the dark, explore in caves, work in fixing cars, etc.
I am so pleasantly surprised by these, I'm going to buy a back up & two more for my knitting friends as gifts. I can't get over the quality of the illumination. I can't comment on the battery life yet as this is the first time I'm using these. I wanted to get a review out right away. You will be happy with these. They look & feel well made.
As a senior who often awakes in the middle of he night, this helper was a godsend. My bedside table lamp was some help but not comfortable enough to read by for any length of time.
I just bought this neck light and I absolutely love it. Do not look any further if you need one. It is comfortable, adjustable, adjustable brightness with or without filtration. I orinaly ordered it for my crochet/knitting hobby but it can be used for so many different applications. This product is not heavy on your neck and the angle of the lights is adjustable. I didn't find any downsides to this light so far. Highly recommend it.
My new 17' travel trailer did not have any reading lights above the bed. Rather than do a re-wiring job I attached LED puck lights with velcro to the side of the bed but the light was very bright and lit up the whole side of the bed. I came across this product and Voila! a real cool gadget that works very well.
This is a fantastic design. I was using a standard book light to read by, but wanted something else so I can knit while watching TV and not bother others with the light, and not have to clip it on to anything. Well, this is perfect. It has 3 brightness settings, is extremely comfortable and directionally adjustable. I ended up using it to read by as well, and got rid of my book light.
Neck Reading Light is the best reading lamp of its type. The availability and choices of light illumination are superb. It is not a heavy and gangly lamp. The arms are of the appropriate length, they are very easy to manipulate, and the unit is well made and lightweight.
This things may look weird, and I may look like a complete dork when I have it on, but it's a huge game changer for reading.
It is such a unique gadget. Perfect gift for yourself, for kids and adult friends alike.
I don’t have the best lighting in this house or the best eyes, and that makes for a hard time cross stitching. These are absolutely wonderful! I can see my patterns and do my cross stitching which is so great during this quarantine.
I bought these to read in bed and not disturb my wife. They work! Each arm can be turned on and the level of light adjusted separately. They also bend enough to angle the beam in the direction of your choosing. Durable so far and with no issues.
My partner gets up early for work and I'm a night owl. This makes my crocheting in bed so much easier than trying to use the light from the tv to crochet.
Love all the settings and the brightest light setting makes it's super easy to see the stitches when working with black yarn.
I’ve only had this for a while, but love it! this one offers many more options in lighting! Plus, the arms are so soft and flexible, and it fits comfortably behind your neck!! I would highly recommend this product!!!
These things are great! My wife and I use them all the time for reading, best thing ever!
I got this for my mom she loves it!! Has the just the right light settings. And its light enough that it doesnt bother my moms neck
I bought this device for an international trip and it worked wonderfully. The independent lights adjust nicely and I really liked the feature of variable brightness levels. It folded nicely to fit in my backpack and is lightweight.
This is such a great book light it illuminated my entire book page in the dark and it was set to the lowest yellow light. It is quality made product and at the same time light enough to set around the neck without it bothering my neck and it has adjustable arms for comfort. I am really glad I purchased this book light.
This reading light is amazing! I feel like I’ve been on the search for the perfect reading light for years. I’m not a fan of book lights that clamp onto books and headrests and I could never find the perfect floor reading lamp. This reading light is perfect!
It’s comfortable and has 3 options for lighting colors and sizes. It’s adjustable and you don’t have to worry about bothering your significant other while reading late at night. I also love that I can basically take it everywhere. I wish I had found this light earlier!
I thought I would use this for reading in bed with out waking the hubby. The light is very directed the light does not spillover to a person sleeping next to you, which is a great feature. I am very glad this has 3 settings the lowest setting is great for reading at night, and highest i quite bright.
It turns for to be great for fixing things under cabinets/sinks, or reaching dark spots that are hard to see. I use these for all kinds of weird things I did not expect to. So for that these have been better than expected.
hard to keep in the right position around your neck.
Love this product overall. Wish I thought about buying this earlier so I don’t have to bother my hubby while he sleeps and I read. The only downside for me is that the lowest setting is still rather bright.
I use these every night. I read a chapter a night to my son before bed and then I use the light again to read my own book before bed. I have also used it to make my daily life more convenient by using when gaming, repairing in a dark corner, cleaning underneath things, etc.