SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Cheranna (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://cheranna.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
good piece comfortable, recommend!
product arrived intact running and is as described! take slightly! customs pr
pack dotarła after 3 weeks. running super
excellent figment, According fully
manf anlatildigi olcuyor directly to the correct polarity as like
qualitative, work perfectly. умничка store! less pointed itself, always problem and posted at once!
all working, battery compartment but just from any sharp-unlocked выбешивает выстреливает movement and batteries
30 days prompt delivery, super quality nice TEAM, excellent, recommend.
approx. friend satisfied.
come goods within a month. was just packed in the package, and without box. all. very good!
саратова about a month to shipping. high quality plastic no not хлипкий, справляется functions with, ищмерении distance should be at same but have different temperature. to late разобралась more options with. satisfied commodity, to store thank you!
заказывала re same this store. merchandise comes. commercial all-match. advice
goods delivered fast, measures right, ртутном conducted on the thermometer comparison. also shows the surface temperature of true. buy satisfied.
was more beautiful beklediginden Süperrr shop now this place is my address
enough measures exactly!
product 18 day also reached to my hand is the same as the quality of satisfactory size görstoredekinin 2 pcs slim pencil powered by accurate ölçüp ölçmediğini opportunity will only when there is tested with different devices reliable seller recommend thank you
came all right, works perfectly.
match thermometer, works flawlessly. all recommend. 34 days delivered.
1 month shipping minus star for inaccurate package... no any protection
perfect EVERYTHING arrive well packed and... pensé envelope box set llevaría A... arrive free figment top fast.. recommended selling
привирает slightly, but it is not critical (main temperature baby have clear). measures temperature instant.
almost прилетел month.. precision definition that i am embarrassed but temperature.