SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Cheranna (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://cheranna.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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soft, but can't привыкнуть yet. week 24
shipping is not long, adjustable size, hot comfortable and in it, xl заказала 23 weeks
5 +, week 2 come
Ok
very cool, thank you so much the store fast shipping high quality all tailored, smell not present, material is very nice to the body, order!.
bondage like. soft, comfortable. inserted into the body it well. is not going to. проходила it almost all day, not натер. it feels support, light but. and may need позднем life more can. i 28 weeks. not regreted, what took. shipping fast. the quality is very decent. price, аптечными compared with, funny. also'll wear wear. thank you.
rb delivery before, quality is good
good belt! i was pregnant 2 in previous belt, belly застёгивается under that. many this!
waist is very convenient. soft and pleasing to the body. not жмет натерает and no. пришёл quickly.
поясок тонюсенький received, it can support there, поверила feedback, money to actually and wind
bad bandage. of course this summer though material, very lucky version, very hot. keeps normal. общалась not the store. sent. slightly larger шёл хмао up to two weeks
belt is very good)))))))))))))))) thank you the store fast delivery)))))))))))))))) 5 +
very fast shipping
good bandage. keeps good. delivery of the month.
normal. in a month nearly пришёл саратовскую area. small left (life 6 months).
bandage excellent!) satisfied. xc to your, заказала with size l, perfectly fit and all month 7ой so i, recommend. пришёл fast, no smell)
заказывала size l, somewhere on the size 5-6 months, which who looking midsection. quality, velcro keep good. delivery fast, walking in 2 weeks.
enthusiastic. it. quality is excellent. effect is very convenient! fairy tale money just for such. thank you very much
order very satisfied, come quickly, quality is excellent. size xl fit 48-50 wonderful. many more space, where there are rising!
bandage arrived. пригодился not unfortunately, t. h. say what to wear can't. material is soft, to the body.
Thank you. Very comfortable
very comfortable and soft
good figment, soft material, Seams well, the description and fiel las. though single me what i tested Home creo when i the Give To riding put me decepcionará. buy it very satisfied time.