SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Cheranna (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://cheranna.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Cushion is exactly what I was looking for. It is very comfortable: not too soft, and not to stiff. Looks attractive. Provide excellent cushioning. No sliding on chair surface. Highly recommend. Solved my problem with pain caused by coccyx bone (lower back) resting on uncomfortable chairs. Thank you!
I almost never write reviews but this is one of the best things I’ve ever bought! I’m 8 months pregnant and my tail bone shifted few months back I’m guessing to an old injury. I take this everywhere with me where I know the chairs will be hard. I usually keep it in the car because driving without it is impossible. Reduces all the pressure from my spine so I’m able to sit comfortably. I was skeptical thinking that I’ll use it once and toss it somewhere, but it’s in constant use. It’s very well made and definitely worth the money .
I originally bought this for my grandfather who is immobile. He sits in a chair most of the day and was getting sores. It wasn’t expensive though, so I guess if you need one for occasional use it would work. The microfiber material is nice though and the design is unique Apart from other types of supports. So I think it's more suitable for peoples like me
From the moment my husband tried the cushion, he had complete pain relief from his fractured coccyx. He is using it on the chair in front of his computer. The next day I ordered two more - one for his chair in the TV room and one for the car. He is very happy with all three. the only problem is that he has to make sure that the cushion is centered on the car seat so that it does not interfere with attaching his seat belt. We are both very grateful for the relief he has gotten.
Very comfortable to sit on. I have a bruised tailbone and back problems. I have used it on my kitchen chair, computer chair, canvas chair, plastic outside rocker, and my padded living room chair. I love this seat cushion and would recommend it to anyone with tailbone problems.
I like the cushion very much and found that it relieved my sciatic nerve problem. This seat cushion by far has been the best thing ever. I sit all day at work , my lower back started to have pain from sitting, the moment I used this cushion I felt relief on my back. and I wish my hip will become a better shape...I have ordered two more. One for work, another for riding/driving the car and one for home use. I have recommended the product to several friends with the same problem.
This is the 2nd one I have bought for my daughter. She can't sit long on hard surfaces and this saved her in college and beyond. Her original has just gotten a little flat so I'm sure she will be thrilled to get a new one!!
When I purchase cushions I didn't think it works so great. I am experiencing the benefits of this awesome product! Ah-ha, so this is what a coccyx cushion is supposed to feel like! I use this cushion on my kitchen chair and can now sit through a meal without getting up in extreme pain! This cushion also provides relief when I sit after standing or walking for a period of time. I wish I'd done my research earlier in my recovery! I'm planning on ordering a second one to keep in my car. This is "the one" people! I'm so glad I found this cushion!
I need a pillow for work. As a daycare teacher I sit on the floor a lot. At 53 my back has been suffering so purchased this to help me for when I sit on the floor with my students. It folds and closes with the use of a button so it is easy to carry with me. It is comfortable but after only a short time isn’t as fluffy as it was. I will continue to use but may purchase another in a few months. Not sure if it is my weight but It is much flatter than I need it to be. Other than that my daughter finds it very comfortable and we all love the color.
I tried to get a picture of my husband using it but he kept giving me the look. Lol. I wasn’t sure exactly how he would react to the pillow hit since he’s been using it in the car and at work his pain while sitting has definitely eased up. Still need weekly chiropractor appointments but this pillow is doing its job when he sits. He says he can feel a difference even using it on our couch but a hard surface to sit on is better and really makes a difference. Definitely recommend and thinking of purchasing a second for my father.
I purchased this pillow for my husband who has terrible hip/joint pain from a vehicle accident. Since using the pillow, he has less pain & discomfort, and can walk with less difficulty.
Great feel and comfortable support all day! This cushion allows me to focus on my work for hours at a time, without having to constantly get up because my glutes are getting sore. It was recommended to me by a coworker who suffers from sciatica and also uses a cushion for pain relief. I’ve also used this cushion in my car for long drives (over an hour or two), and it helped significantly with the usual soreness. I would definitely recommend this product to anyone who sits for long periods of time in a hard chair (or even a padded one)! This cushion will make your day go by so much better!
What a funky cushion. It is not that wide and not that deep (front to back). However, I just used it for two 5 hour car trips and my back did not ache at all. Because it is not that deep, it hit the bottoms of my thighs and they were some what uncomfortable. The back support was very good. The instructions which came with the cushion provided the correct arrangement for the cushion. Overall, good results.
This was perfect! Easy to travel with. Easy to wash cover. I fell on the porch right in my tailbone. It was awful! I ordered because I wasn’t able to sit down and also already had a trip planned to Florida. I used a few days before the trip and on the drive down. It helped so much I was able to enjoy the trip still! I also used it on the way back. An added bonus is my cat really liked it too so if you end up not needing it anymore after healing, it could double as a cat bed.
I love this cushion. I wish I had bought it much sooner. Just recently started a part time remote job and use this cushion while I sit at my desk. I feel like it puts my back into alignment and definitely keeps me from getting too sore from working.
Ordered two of these for us to use on a recent coast to coast flight, as both of us experience numbness/pain after prolonged sitting. They fit into our carry on luggage perfectly and didn't add a lot of weight. Also I used mine daily once we got to the resort. The cushion worked great for me on the pool lounges as there was a bar immediately under my (chipped/misaligned due to an old fall) tailbone. Overall very happy with this product!
HELPS MY BACK
I work at home where I am required to sit for most of the day. Obviously, after long hours in any kind of chair, I am aching and sore. However, this cushion is a lifesaver. It is extremely easy to use- just set it on any chair (has fit every size chair I own) for instant comfort. It helps me stay productive and has made me overall, a happier person at the end of the day. I know, sounds pretty extreme for a simple cushion, but less pain and soreness really helps!
Fast delivery and a product that is 100% as it was described. What is not to like? I've used it at home, in the car and at work. Absolutely great in every environment. After using it for a day I've ordered another one. I am very glad I ordered it.
This is a great product. My mother is in the nursing home and has hemorrhoids, this has given her the greatest relief. It fits the wheelchair just right. A lot of other cushions we have tried did not fit the wheelchair seat very well and moved around. This stays put and gives the relief we have been looking for.
This seat cushion by far has been the best thing ever. I sit all day at work, my lower back started to have pain from sitting, the moment I used this cushion I felt relief on my back, and I wish my hip will become a better shape...
I have had lady surgery and this is the only pillow I have found that does not irritate. So grateful, it just goes with me.
I was doubtful that a seat cushion about half as thick as the one I had before was going to work. I have bursitis in my hip and this cushion makes driving a pleasure again. This is the best seat cushion I have ever used!
This product definitely helped me while driving long hours in my dump truck. I plow snow and I needed a cushion on my seat for comfort. It helped a lot. I gave this cushion a four star rating because it didn’t completely take away all the discomfort from driving long hours but it definitely made a huge difference. I’m not sure if any cushion would completely take away all the discomforts of driving long hours. I would definitely recommend this product to someone else.
I suffer with sciatica on my right side and needed relief when sitting at my desk or in the car. It’s what I need after my chiro appointments to ease the adjustments. This cushion works perfectly. It’s soft enough with just enough support to not create pressure on my lumbar region. Also, I appreciate the nice design.