SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Cheranna (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://cheranna.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
ставрополье month on shipping. good fit height length 85 t. widish just in the belt.
perfect little dress, almost дочке three years in just великовато slightly!
cool
cute little dress visual, большевато 116 little height, but this summer plus пойдёт, but many but! & minus синтетикой mix is still, 100% cotton i there found not sorry. 5 stitched
went dress long but it's very хорошенькое.
very beautiful dress, the tag size is 130 us tailgating, above the knee height in 110 доченьки it is thin little 62 chest size would be more. fast shipping ukraine заказала забрала 12.05 26.04. thanks to store.
and gave foreign схитрить like first store tracking number, it i написала about it, sluggish it posted, врал, sent and all... and gave me выслал after all parcel in total new track, дошли dress in 25 days, cotton took daughter biggest size 140-125 tailgating length and us it! large female child. satisfied dresses
cool dress fabric/b bright легкоена just took 110 height 93, wear) is uniquely recommend
just 4 years girl the quality good price for thanks to store.
шёл long. pleasant to touch. comes. t заказывала, дочке 3 written 100.
cool dress 8 size 104 cm girl on fine
very beautiful, 100% cotton, bright color поменяло after washing, water clear stayed too. the size 100 2,7 perfect sat, almost no reserve, is not that baby full.
dress good, us alas but small (height 125, normal length, narrowly объёме
color as photo. size 3 t 95 cm height fit well. stitching neat, cotton material, smell no. recommend.
dress good.
просвечивает dress a little
quality is good, dress village took 110... 98 height wonderful. to store thanks)
86-92 who know that it write on there oh... size dress 100!! and conforms to it!! dress good, at least two years to grow it but ((((
luxury quality!
dress is very beautiful, quality is good. заказываем second time, брали before blue
nice dress