SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Cheranna (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://cheranna.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Hello, Received my order. Beautiful socks. The box is super cute. Quick delivery. Thank you very much. Best regards.
I’m really satisfied with the product, the material is perfect and great quality. It came in this little box, which I think is really cute and amazing. All the socks were rolled just like it’s in the photo. The patern and pictures just the same as the pics were. I’m very happy and I’ll definitely order more!
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quality material and excellent, beautiful box come in, very comfortable.
such a cute package and great quality socks,loved it!!
really cute, and nice material
very lovely socks)
arrived in 3 weaks really loved the box, quality of sock is really good, and the pattern on it is just cute
perfect! quality exact and time-like a First Purchase i made it! pity the longer fit all COLORS!!
great quality. socks exactly like the picture.
matching stylish description
all good
суперские socks, nice soft and touch. almost no smell, box like very more! namely socks have the заказывала that.
делвть to have not refund.
nice and comfortable.
носочков lovely set!
love Is a FABRIC soft and beautiful. my FOOTWEAR Is number 37 and fit a little big But To my no Is no problem, the bear To comento idea! selling thanks!
just perfect
I don't know what is more beautiful; the box or the Sox. great product thank you
socks хорошенькие box in, помялась no box, good, come to have time that new year, заказывала gift to store thank you!
cool, very high quality. have somewhere of a month, slightly larger. all like the picture
very lovely socks with box. made 12 order november, post office parcel moscow december 18 came
very like, gift can