SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Cheranna (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://cheranna.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
came package very fast, quality is good, nowhere просвечивает anything, true широковата топика have elastic, but it is my cant figure. parameters on bust 102, waist 70, almost always. slim waist and very big, top pieces so almost all подшиваю wardrobe in waist. so and all good to store thank you
great for sport suit such price, quality is very good, заказала regreted is not, just for the training
color color different from top bottom. m топе marking on/l маловат but, only. 75 on bust very close-fitting. pants. тянуться good, not просвечиваются.
very good product. fabric not stands transparent nor brand. liked.-thank you'll ask again.
very good recommend, take but arrived!
заказала 26.04, received via the 11.05, отслеживался order. брала size m l sticker on the package, топе written on m/l. adhere to top general strong, hurry just only for small chest. in general, size approached, what it was not to, pants length boarded perfectly, обтяг in, stretch well, not просвечивают. by the way, leggings top and color. appreciably pants lighter. here i no reason обратила on it. in general all is wonderful.
really set! figure sitting on. quality super! enthusiastic!! buy from this store!!!!
almost ждала custom 2 month. but it's cost!) excellent quality. not просвечиваются leggings (the most isnt minuteness, if very look). top keeps good. тренировках function when сползают little leggings, but not strong. smell was but выветрился.
perfectly made but here the bodice is rather rather smaller than M which i wear S/M quality 1 grade.
I love it so much. It arrived pasted than all the order . Fits very good . Thanks
perfeitooooo. very good material. arrived in only two weeks
Very confi..... great to to wear!
all ok. baby likes. thanks
quality is very good, thread not stick top effect is good. from the store plus gift! recommend!
delivered suit 2 week! fabric very comfortable to the body, effect is good! store gift bracelet with put "friends forever" change rather nice;)
the dial on اخذت reaching 20/04 in 06/05, about 15 days, same size and a very good-i راضً, store also send gift (bracelet) شكراً