SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Cheranna (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://cheranna.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
finally received! quality) thank you
quality excellent! in bra заметен no lining. worried, will be small panties, yet village chic. have somewhere peter 2,5-3 week.
excellent swim suit!
love it. perfect
feedback почитала pro'll briefs huge and took s to your 85-65-95. tailgating swimming trunks, to be take m. now пробежку lo go, 2-3 need скинуть кило :) swimsuit itself and excellent.
beautiful bikini. color match. 1 size take than normal
less than 20 days To Portugal
super
all super
челябинск пришёл order in 15 days, отслеживался goods. the parameters заказала xs s effect is excellent!
order come quickly, size approached, very good on the bodice clasp
size s. but wear chest маловат my can? big m боялась заказав that will bikini where it is 2. satisfied order. (back bikini photo). store swimsuit requested white without lining, and is received
I love this bathing suit great quality!
Bathing suit looks great, amazing red colour. Fast delivery. Only concern is the top won't hold very well my girls in place.
completely description, table size too, store советовалась size as usual wear s/хs, a table to had, after all advised seller, about my 93 og 87 height 175, fit all perfect, not know how big получалось briefs that other. .. the parameters on the table, all seller sent the same day delivery! it is very fast
really super quality suit!!!!!! more заказываю!!!!!
good quality & fast delivery advise the store!!!
for 5 stars ставлю speed (2 weeks, in 7 days from our mail тащила moscow тулу). ducky store, sent directly. parameters: 85-69-91. bodice, not жмёт, but also телепается. also cup boarded standards. specific melting and here the somewhat big попе in assembled. the wide hips, 91 accurate, hunting натянуть ears them. to seller and пятёрочка респект for fuck that encounter, $4 off and made косячные swimming trunks. the case of self завела paypal (sorry not кидать захотел nowhere more). special order попросила swimsuit lining is not the white. take to wine red подсказал seller but, with that in color-red. to take swimsuit swimwear, pretty неплохая fabric, hardware too. color mellow. fusion smell no.
very beautiful! quality super!
high quality beautiful sexy fit. thank you very much
goods come in 2-3 weeks. material feels nice. my parameters 90-75-95 clothes size 36 i and (this s-м) but size slightly to be themselves брала parameter table-especially free panties. such as the bad money swimsuit.
cool
swimsuit good, size approached, gently заказывала except color i single-pink, hot pink come and swimsuit. overall very satisfied
пришёл in 12 days, fabric is good, chest small size s to!! really! thank you