SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Cheranna (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://cheranna.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
all good
really swimsuit, match the description, пошит neat, bad smell no. cons: not top strap are adjustable, fancy and плавочки) all come in time. store recommend
everything ok
cool swimsuit bottom is perfect, and here in prevail влез my 4 size (((
Perfect
our goods, top but kinky
маловат
very good! thank you
small (
super
and parameters заказывала height 166 with 86/64/90. sat top perfectly. panties tight, but it can charge the body. in principle, not пережимает anywhere. back panties narrow, ожидала as. cups вшитыми top, that personally to me, minus. goods is good but overall. see отпуском переживёт test as
swimsuit good. fabric is thick. the parameters of 82/61/83 size xs ambiguous sitting. chest is large, прийдется перешивать straps, not adjustable. swimming trunks and here are i have no жирка, but if put on, even what all show the no. put requested original top store from xs, bottom. in it all sent it want and what understood not min. i think how sent if it would be better to.
the chest size xs 83 big wide too cup themselves in terms of
Love this bikini, exactly like the picture, the top is a little bit big. But other then that it’s perfect.
wear xs, all size similar заказала perfectly. material dense, smell no, thread not stick
Super ! :-) thank you.
good swimsuit заказывала m small but proved briefs
startlingly good quality. had thoughts because pedí A xs and pretty I have. my MEASURES are breasted 85 61 89 But bikini is adjusted hip waist perfectly. a little bit fair But give si water. very content. super deep blue color.
chic swimsuit) and fast shipping!)
size doesn't fit but beautiful (((large
quality is good, only shortcomings none-on bodice шлеек adjustment, growth in different, me to be top small.
This is very cute and it came just like the picture i ordered mine in a medium quality is very nice
fast shipping mega.-this kit minus the biggest bra elastic strange. of course this dip ((normal why not change elastic band, топорщится... will not? here is already marked. pictured all visible. chest was if more by visibly would not possible tension, but like and xs on it. my parameters 78-64-91. 48кг weight. туговата чуточку shorts elastic, but not critical to me. if this сомнительная rubber band, it would be perfect. looks showily. such as need this try caveat) not сняла star, tk. good price and funny)))